ASB Response Officer

We are seeking a dedicated and proactive ASB Response Officer to join our frontline service, tackling anti-social behaviour and environmental issues across the borough. This is a varied and impactful role where your work will directly improve the quality of life for residents and businesses.

You will lead on investigations, enforcement, and community engagement across a wide range of issues including anti-social behaviour, environmental crime, waste offences, and highways regulations. Working across council, private, and mixed-tenure properties, you will deliver a high-quality, customer-focused service while supporting victims and taking decisive action where required.

Key Responsibilities

• Investigate complaints relating to anti-social behaviour, environmental crime, waste, and highways issues

• Take appropriate enforcement action in line with legislation, including issuing notices and fixed penalty notices

• Prepare detailed case files and represent the Council at Magistrates Court where required

• Respond to service requests within target timescales, ensuring high levels of customer satisfaction

• Identify and support vulnerable individuals, including recognising and responding to domestic abuse within ASB cases

• Work collaboratively with Police, internal teams, and external partners to coordinate investigations and share intelligence

• Engage with residents, councillors, and local businesses to resolve issues and promote community safety

• Maintain accurate records, case notes, and evidence in line with legal and organisational standards

• Carry out site visits and inspections across the borough, including lone working where appropriate

• Contribute to joint operations and targeted enforcement initiatives

• Promote compliance through education, engagement, and enforcement activities

• Ensure all work is compliant with relevant legislation, policies, and data protection requirements

• Support continuous improvement by identifying more efficient ways of working

About You

You are a confident investigator and communicator who thrives in a fast-paced, people-focused environment. You bring a calm, professional presence to challenging situations and are motivated by making communities safer and stronger.

You will have:

• Experience in enforcement, anti-social behaviour, environmental health, or a similar field

• Strong knowledge of relevant legislation relating to ASB and environmental crime (or willingness to learn quickly)

• Experience preparing case files and presenting evidence in legal settings (desirable)

• Excellent communication and interpersonal skills, with the ability to engage a wide range of stakeholders

• The ability to manage a varied caseload and meet performance targets

• Strong problem-solving skills and sound judgement in complex situations

• Confidence working independently, including undertaking site visits and lone working

• Good IT skills, including experience using case management systems and Microsoft Office

• A commitment to delivering high-quality, customer-focused services

Why Join Us?

This is more than an enforcement role, it is your chance to be a steady presence in the community, turning complaints into solutions and challenges into safer streets.

Every investigation you lead, every case you resolve, helps shape a borough where people feel heard, supported, and safe.

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. 
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.  
  

• Basic DBS Check
• 2 years of Referencing