Operations Officer

This is a fantastic opportunity to join a newly redesigned service, focusing on optimising the customer journey and driving process efficiencies, whilst supporting our professionals in promoting place shaping and securing high quality and safe developments across the borough.

As an Operations Officer, you will effectively contribute to the provision of technical business and administrative functions which provide operational support to the Planning, Building Control and Land Charges services. You will support the delivery of outstanding support services that are responsive and adaptable to the changing demands of the business, whilst ensuring that a positive customer experience is at the heart of everything we do. 

• Contributing to the effective day-to-day delivery of all administrative processes in relation to Planning, Building Control and Land Charges.
•  Acting as the first point of contact for planning and building control applications, local land charge searches, signposting to appropriate information and encouraging a self-service approach where applicable.
• Assisting with incoming queries across all generic mailboxes, ensuring timely responses to customers and escalation to management  where appropriate.
• Registration of all planning submissions and building control applications, made via the Planning Portal, by email and by post.
• Scanning and/or uploading any additional information received during the processing of planning submissions and Building Control applications.
• Undertaking searches of the Local Land Charges Register, providing the relevant documentation in a timely manner.

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service.

• Hillingdon Sport Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Cycle Purchase Scheme – Promote eco-friendly commuting with our cycle purchase scheme.
• Discount on Golf Fees – Enjoy up to 30% discounts on green fees at council owned golf courses.
• Financial Benefits – Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Eye Care – We contribute towards eye tests and lenses for Display Screen Equipment
• Mental Health Support – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues.
• Support and Counselling Services – Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.

• Travel Support – Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.