Housing Register, Allocation, Lettings & Temporary Accommodation Assistant

Are you passionate about making a real impact in your community? At London Borough of Hillingdon, we are committed to delivering an outstanding housing service that puts our residents first. As a Housing Register, Allocations and Temporary Accommodation Assistant, you will play a vital role in supporting our residents with housing needs, ensuring they receive the right advice and assistance to access suitable housing options. This is a fantastic opportunity to work within a dynamic and dedicated team, where your contributions will directly enhance the lives of Hillingdon residents.

In this role, you will be at the forefront of delivering a responsive and effective housing service. From managing temporary accommodation placements to supporting residents through their housing journey, you will have the opportunity to engage with a wide range of clients and stakeholders. Your role will be instrumental in facilitating access to permanent housing solutions, offering guidance on available options, and ensuring our service continues to meet high standards of excellence.

What We Are Looking For:

We are seeking an enthusiastic and proactive individual with a genuine commitment to providing exceptional customer service. The ideal candidate will possess strong communication and interpersonal skills, with the ability to support and empower residents in making informed housing decisions. You should have experience in working within a front-facing team, handling casework, and delivering advice that is accurate and tailored to individual needs.

Key qualities include:

• A "can-do" attitude with a proactive approach to problem-solving.
• The ability to work collaboratively within a team and contribute to service improvements.
• Strong organisational skills to manage competing priorities effectively.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A sound understanding of housing legislation and policy, or the ability to quickly acquire this knowledge.
• Proficiency in using IT systems to support service delivery.

If you are passionate about helping people and want to be part of a team that is dedicated to delivering high-quality housing services, we encourage you to apply. Join us and help make a difference in the lives of our residents!

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service.

• Hillingdon Sport Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Cycle Purchase Scheme – Promote eco-friendly commuting with our cycle purchase scheme.
• Discount on Golf Fees – Enjoy up to 30% discounts on green fees at council owned golf courses.
• Financial Benefits – Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Eye Care – We contribute towards eye tests and lenses for Display Screen Equipment
• Mental Health Support – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues.
• Support and Counselling Services – Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.

• Travel Support – Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.