Lead Operative - Damp and Mould

This role offers an exciting opportunity to take a leading position in the effective delivery of repairs, specifically addressing damp, mould, and condensation (DMC) issues. Reporting to the Team Leader (Repairs North or South), you will play a pivotal role in ensuring high standards of quality, safety, and customer satisfaction are upheld.

Your key responsibilities will include diagnosing and resolving DMC issues, managing the end-to-end repairs process, and coordinating with planners, operatives, and contractors to deliver timely and effective service. You will also oversee contractor performance, support team development, and may be required to deputise for the Team Leader when necessary.

About You

The successful candidate will have:

• A recognised trade qualification (NVQ Level 2 or higher, ideally Level 3).
• A minimum of two years’ professional experience in trade and repair work, including supervising multi-trade operatives.
• Strong problem-solving skills and the ability to manage repairs efficiently while ensuring high standards and customer satisfaction.
• A solid understanding of health and safety regulations and best practices.
• Excellent communication skills, both written and verbal, to liaise effectively with residents, colleagues, and contractors.
• A proactive, adaptable, and team-focused approach, with a commitment to exceptional customer care and continuous improvement.

This is an ideal role for someone who thrives in a fast-paced environment and is dedicated to delivering outstanding service.

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service.

• Hillingdon Sport Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Cycle Purchase Scheme – Promote eco-friendly commuting with our cycle purchase scheme.
• Discount on Golf Fees – Enjoy up to 30% discounts on green fees at council owned golf courses.
• Financial Benefits – Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Eye Care – We contribute towards eye tests and lenses for Display Screen Equipment
• Mental Health Support – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues.
• Support and Counselling Services – Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.

• Travel Support – Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.