Head of Service Modernisation

Lead transformation. Drive change. Deliver impact.

Hillingdon Council is seeking an exceptional Head of Service Modernisation to lead a major transformation programme across Housing Needs & Homelessness.

This is a pivotal leadership role at the centre of system reform, driving performance, strengthening governance and delivering Medium Term Financial Strategy (MTFS) outcomes through smarter, more efficient services.

You will lead large-scale change across service delivery, systems, procurement and policy, ensuring transformation delivers measurable improvements in performance, efficiency and resident outcomes.

Working within a fast-paced and complex environment, you will bring strong leadership, pace and a clear focus on delivery to modernise services and drive system-wide improvement.

This is an opportunity to shape how services operate now and into the future across strategy, policy, systems, workforce and delivery models. 

You will lead the Housing Needs & Homelessness Modernisation Programme, spanning MTFS, service transformation, procurement and strategy & policy.

Responsibilities will include:

• Leading and delivering large-scale transformation and modernisation programmes
• Building and developing a high-performing programme and transformation function
• Driving resident-focused service redesign and operational improvement
• Translating strategic priorities into deliverable programmes, projects and outcomes
• Leading delivery of MTFS savings through system reform and efficiency improvements
• Establishing strong governance, assurance and performance management frameworks
• Using data, audit findings and performance insight to drive continuous improvement
• Leading partnerships and collaboration to deliver innovation and system-wide change
• Maintaining oversight of programme delivery, risks, dependencies and outcomes
• Influencing senior stakeholders and driving accountability across complex workstreams

This is a strategic leadership role requiring strong programme oversight, transformational leadership and the ability to deliver change at pace.

About You

We are looking for a credible, delivery-focused leader with significant experience leading transformation within complex, high-demand environments.

You will bring:

• Experience leading major transformation or modernisation programmes
• A strong track record of delivering large-scale change and service improvement
• Strong understanding of governance, performance and continuous improvement
• Experience translating strategy into operational delivery and measurable outcomes
• Excellent leadership, communication and stakeholder management skills
• The ability to influence across systems and lead complex programmes confidently

We want leaders who:

• Take ownership and deliver results
• Bring pace, clarity and energy
• Challenge constructively and lead change confidently
• Are committed to improving outcomes for residents

What You Can Expect

• A strategic leadership role with borough-wide impact
• The opportunity to lead transformation at scale
• A key role in delivering MTFS and service reform priorities
• Strong corporate support and leadership
• Flexible working and development opportunities

Why Hillingdon

Hillingdon is a stable, ambitious council investing in transformation, leadership and housing services to meet demand and deliver better outcomes for residents and communities. 

If you are ready to lead change, drive performance and make a difference, we would love to hear from you.

For an informal discussion, please contact: [email protected]

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. 
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking. 
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
  

• Enhanced DBS Check
• 2 years of Referencing