Accommodation Team Manager

Lead placements. Drive standards. Deliver safe homes.

Hillingdon Council is recruiting an Accommodation Team Manager to lead the delivery of Temporary Accommodation (TA) and Private Rented Sector (PRS) services for residents in housing need.

This is a critical frontline leadership role at the centre of the housing system, ensuring residents are placed into safe, suitable and compliant accommodation while driving strong operational performance and service standards.

You will play a key role in managing placements, maintaining quality and controlling costs, directly supporting Medium Term Financial Strategy (MTFS) delivery. Working within a fast-paced and high-pressure environment, you will lead a high-performing team, strengthen operational oversight and deliver consistent, high-quality outcomes for residents.

You will lead the Accommodation team, managing placements, property standards and resident outcomes across Temporary Accommodation and Private Rented Sector supply.

Responsibilities will include:

• Leading and developing a high-performing accommodation service
• Managing placements into safe, suitable and compliant accommodation
• Overseeing procurement, inspections, tenancy management and accommodation standards
• Supporting residents and providers to sustain accommodation successfully
• Maintaining oversight of operational performance, workflows and compliance requirements
• Managing safeguarding concerns and ensuring risks are appropriately addressed
• Monitoring property standards and service quality across accommodation providers
• Using performance data and insight to drive continuous improvement and strengthen outcomes
• Supporting cost-effective use of temporary accommodation and efficient placement management

This is a fast-paced operational leadership role requiring strong organisational skills, attention to detail and the ability to maintain control within a high-demand environment.

Why This Role Matters

This role plays a vital part in ensuring residents have access to safe and appropriate accommodation.

You will:

• Maintain quality and compliance standards across accommodation services
• Support residents to sustain tenancies successfully
• Reduce risk and improve accommodation standards
• Contribute to the effective use of temporary accommodation
• Support MTFS delivery through effective placements and service management

About You

We are looking for a confident, delivery-focused leader who can manage complexity while maintaining high standards.

You will bring:

• Experience within housing, accommodation or tenancy management services
• Knowledge of property standards, compliance and safeguarding
• Experience managing placements, accommodation providers or housing services
• A track record of improving operational performance and service quality
• Strong leadership, problem-solving and organisational skills
• The ability to manage risk, performance and accountability effectively

We want leaders who:

• Take ownership and deliver outcomes
• Maintain high standards and attention to detail
• Build effective relationships with residents and providers
• Are committed to safe, high-quality accommodation for residents

What You Can Expect

• A key frontline leadership role with visible impact
• The opportunity to shape accommodation services and standards
• A central role in delivering MTFS and service improvement priorities
• Strong leadership support and development opportunities
• Flexible and modern working arrangements

Why Hillingdon

Hillingdon is a stable, ambitious council investing in housing services and leadership to deliver better outcomes for residents and communities. 

If you are ready to lead placements, improve standards and make a difference, we would love to hear from you.

For an informal discussion, please contact: [email protected]

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. 
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking. 
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
  

• Enhanced DBS Check
• 2 years of Referencing