Key Worker - New Beginnings

Are you passionate about supporting families to overcome adversity and achieve positive change?

The New Beginnings Service is seeking a dedicated and compassionate Key Worker to provide trauma-informed, relationship-based support to expectant and potential parents who have experienced significant challenges, including previous care proceedings, trauma, or complex social care involvement.

Working alongside families, you will build trusting relationships, complete holistic assessments, develop tailored support plans, and help parents prepare for safe and nurturing family life.

You will work closely with partner agencies, including health services, Children's Social Care, mental health services, substance misuse services and community organisations, to coordinate effective support.

This is a rewarding opportunity to make a lasting difference through early intervention, prevention and a strengths-based approach that helps families create brighter futures.

As a New Beginnings Key Worker, you will:

• Manage a caseload of families facing complex challenges such as parenting difficulties, mental health, substance misuse, risk of homelessness or disengagement from education.

• Carry out family help assessments and develop SMART, outcome-focused plans in partnership with families.

• Deliver practical, evidence-based interventions, modelling positive routines, boundaries and problem-solving strategies in the home and community.

• Provide parenting guidance, advice and coaching across all stages of child development.

• Use trauma-informed and inclusive practices to build engagement, including with families who may be resistant.

• Chair family help meetings and contribute to case conferences, statutory reviews and court proceedings.

• Maintain accurate case records, reports and plans, ensuring they evidence progress and outcomes.

• Work in partnership with Social Workers, schools, health services, housing, Police and voluntary sector organisations.

• Manage and monitor care packages and direct payments for children with disabilities, ensuring support is effective and accessible.

• Uphold safeguarding standards at all times and escalate concerns appropriately.

• Help parents recognise their strengths, build resilience, strengthen support networks and access the services they need.

About You

We are looking for someone who has:

• Experience working with children and families with multiple or complex needs.

• Strong engagement skills, with the ability to motivate families and build trust.

• Knowledge of safeguarding, child development and evidence-based family interventions.

• Resilience, persistence and creativity in overcoming barriers.

• The ability to manage a varied caseload, maintain clear records and deliver measurable outcomes.

• Confidence in chairing meetings, writing reports and working with partner agencies.

• Familiarity with trauma-informed practice and inclusive approaches.

• Proficiency in digital tools for casework and family engagement.

Why Join the New Beginnings Team?

This is a unique opportunity to make a real impact at a critical stage of family life, before birth.

You’ll be part of a specialist, supportive team working in a dynamic and innovative environment, with opportunities for ongoing development, supervision and reflective practice.

You'll help families build resilience, create positive change and give children the best possible start in life.

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. 
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Perkbox Benefits – Access a variety of offers and discounts through our Perkbox Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.  
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

• Enhanced DBS Check
• 2 years of Referencing