Student Services Officer

Hillingdon Adult and Community Learning (HACL) is looking for a Student Services Officer to join our friendly and supportive team.

This is an important role supporting adult learners throughout their learning journey, from enrolment through to successful course completion. You will help ensure our courses run smoothly across learning centres and outreach venues, providing excellent customer service while maintaining accurate records and supporting compliance with funding requirements.

Working as part of the Student Services Team, you will work closely with learners, tutors and colleagues across the service, helping to create a positive learning experience for residents across the borough.

You Will:

• Support learners throughout the enrolment process, ensuring eligibility requirements are met and accurate information is recorded.
• Provide excellent customer service through face-to-face, telephone and written communication.
• Assist with the day-to-day operation of Adult Learning Centres and outreach venues.
• Monitor learner attendance and ensure funding and compliance requirements are met.
• Prepare course documentation and support examinations and assessments.
• Process learner payments and maintain accurate financial records.
• Support service events, learner engagement activities and community outreach initiatives.
• Work collaboratively with tutors, colleagues and external partners to support successful learner outcomes.
• Contribute to service improvements and help maintain high standards of delivery across the service.

About You

We are looking for an organised, customer-focused individual who enjoys working with people and supporting learning opportunities within the community.

You will have:

• Excellent communication and interpersonal skills.
• Experience working in a customer-focused, administrative or education environment.
• Strong organisational skills and attention to detail.
• Experience maintaining accurate records and handling sensitive information.
• Good IT skills and confidence using databases and digital systems.
• The ability to manage competing priorities and work independently.
• A flexible approach and willingness to work across different centres and outreach venues.
• A commitment to delivering excellent customer service and supporting learners from a wide range of backgrounds.

Experience working within an adult learning, education, training or further education environment would be advantageous.

What We Offer

• A supportive and inclusive working environment.
• Opportunities for professional development and career progression.
• A varied and rewarding role supporting adult learning across the borough.
• The opportunity to make a real difference to residents by helping them access learning and skills development opportunities.

Why Hillingdon

At Hillingdon, we are committed to supporting residents to develop new skills, gain qualifications and improve their opportunities through lifelong learning. Our Adult and Community Learning service plays a vital role in helping residents achieve their goals and realise their potential.

If you are passionate about supporting adult learners and want to be part of a dynamic team, we would love to hear from you.

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. 
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.  
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

• Enhanced DBS Check
• 5 years of Referencing