CCTV Evidential Review Officer (CERO)

Help Keep Hillingdon Safe

Are you calm under pressure, observant and committed to making a real difference in your community?

We are looking for a CCTV Evidential Review Officer to join our CCTV Control Room team, helping to protect residents, prevent crime and support emergency services across the borough.

Working in a fast-paced, 24/7 control room environment, you will proactively monitor the Council's CCTV network, respond to incidents as they happen, and ensure high-quality evidential footage is captured and managed in line with legal and operational standards.

This is an excellent opportunity for someone who enjoys working in a dynamic environment where no two days are the same and where your actions can have a direct impact on public safety. 

As a CCTV Evidential Review Officer, you will play a key role in supporting community safety by monitoring over 3,000 CCTV cameras across the borough. Working closely with the Police, London Fire Brigade, Council services and other partner organisations, you will help detect and deter crime and anti-social behaviour while ensuring all evidence is managed securely and professionally.

You will:

• Proactively monitor CCTV cameras to detect crime, anti-social behaviour and incidents requiring intervention.
• Record, review and download CCTV footage to evidential standards for use by the Police and the courts.
• Liaise with the Police, emergency services and Council teams to support live incidents.
• Maintain accurate incident logs and records of evidential material.
• Manage the secure storage and release of CCTV footage and related media.
• Ensure all CCTV operations comply with legislation, data protection requirements and operational procedures.
• Carry out administrative duties relating to incident management and evidential records.
• Support quality assurance activities and report operational faults where required.
• Maintain the security of the CCTV Control Room and associated systems.
• Attend court to provide evidence where required.

About You

We are looking for someone who is professional, reliable and able to remain calm in challenging situations.

You will have:

• Excellent observation and attention to detail.
• Strong communication and decision-making skills.
• The ability to remain calm and respond effectively under pressure.
• Good IT and administrative skills.
• Experience working within a CCTV, security, control room, emergency services or similar operational environment would be advantageous.
• An understanding of confidentiality, data protection and evidential procedures.
• The ability to work effectively with partner agencies including the Police and emergency services.
• A commitment to delivering excellent customer service and supporting safer communities.

Why Join Hillingdon?

At Hillingdon, we're proud of our commitment to Putting Our Residents First.

As London's second largest borough, we are committed to creating safer communities and delivering high-quality public services. Our CCTV Service plays a vital role in protecting residents, supporting emergency services and helping to prevent crime and anti-social behaviour across the borough.

If you're looking for a rewarding role where your work has a real impact on community safety, we'd love to hear from you.

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. 
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Perkbox Benefits – Access a variety of offers and discounts through our Perkbox Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.  
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

• Basic DBS Check
• 2 years of Referencing