Community Impacts Officer

The Community Impacts Officer plays a key role in building resilient, inclusive and safe communities across the borough. Working closely with residents, voluntary and faith organisations, statutory partners and council services, the post supports community cohesion, hate crime prevention, counter-extremism activity and the monitoring of community tensions.

The role acts as a link between diverse communities and the Council, ensuring community voices are heard, risks are identified early, and proportionate, preventative interventions are developed. You will support engagement with less frequently heard groups, coordinate multi-agency responses, contribute to local strategies and action plans, and use data and community insight to inform decision-making, strengthen relationships and prevent escalation of tensions.

This is a critical role within the service, bringing together community cohesion, Prevent and hate crime priorities, and ensuring a proactive, intelligence-led approach to supporting communities and reducing harm.

Key Responsibilities

• Support delivery of community cohesion priorities, working in partnership with residents, faith groups and community organisations
• Build strong relationships with less frequently heard communities and ensure their voices inform service delivery
• Coordinate and support multi-agency responses to community tensions, hate crime and cohesion issues
• Monitor emerging risks and community tensions, using data and insight to support early intervention and prevention
• Support the development and delivery of local strategies, action plans and awareness initiatives, including Hate Crime programmes
• Work closely with partners including police, schools, voluntary sector organisations and internal services to promote safe and inclusive communities
• Facilitate forums, engagement activity and training to build community resilience and understanding
• Contribute to reporting, performance monitoring and continuous service improvement

About You

We are looking for someone who understands communities, can build trust quickly and is confident working across a wide range of stakeholders.

You will:

• Have experience working in community engagement, cohesion, safeguarding or a related area
• Understand the issues around community tensions, hate crime and extremism
• Be confident working with partners across statutory and voluntary sectors
• Be able to gather, analyse and use data and insight to inform decisions
• Have strong communication skills and the ability to engage diverse communities
• Be proactive, adaptable and able to respond to emerging issues quickly
• Be committed to inclusion, equality and improving outcomes for residents

Why Join Us

You will be part of a service that is focused on prevention, partnership working and making a real difference in communities. This is a role where your work will have visible impact, helping to strengthen relationships, reduce harm and support safer, more connected communities.

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. 
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.  
  

• Standard DBS Check
• 5 years of Referencing